Return & Exchange Policy – Tantvi
At Tantvi, we strive to offer you the best in traditional sarees and customer satisfaction. Please take a moment to read our Return & Exchange Policy before placing your order.
📦 Returns
We accept returns under the following conditions:
- Return requests must be raised within 3 days of receiving the product.
- Returned items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
- Upon successful inspection of the returned item, a credit note will be issued.
- The credit note can be used for future purchases on our website and will be valid for 3 months.
Please Note:
· Shipping charges and COD charges are non-refundable.
· Credit note will be issued only after we receive and inspect the returned product.
🔁 Exchanges
We also offer product exchange under the following conditions:
- Exchange requests must be made within 3 days of delivery.
- Items must be returned in unused and original condition, with tags and packaging intact.
- Exchange is applicable only for the same or higher value product.
- All shipping charges related to the exchange (sending & receiving) must be borne by the customer.
- Reverse pickup is not available. You must ship the product to us yourself.
📝 How to Initiate a Return or Exchange
- Contact us via email at tantvi.prakuviri5@gmail.com or WhatsApp at 962593167 within 3 days of receiving your order.
- Mention your Order Number, reason for return or exchange, and include clear pictures of the item.
- Once approved, we will share the return address with you.
- After receiving and verifying the product, we will issue the credit note or ship the exchanged item, as applicable.
❗ Important Guidelines
- Returns or exchanges will not be accepted for products that show signs of wear, use, damage, or if not returned in their original condition.
- Items sent back without prior approval will not be accepted.
By purchasing from Tantvi, you agree to abide by the terms and conditions of this Return & Exchange Policy.
📩 Need Help?
Email us at: tantvi.prakuviri5@gmail.com
📞 WhatsApp: 962593167